CLARKSON'S COMMITMENT TO CLAIMS HANDLING
- Incident Notification – Immediately report the incident giving rise to a claim to the Clarkson claims team, giving details of what happened.
- Claim Registration - Upon receipt of the notification, the claims team shall confirm policy liability, and validity of cover and register the claim in the system within 24 hours.
- Claim Acknowledgement - Upon registration of the claim, the claims team shall within 24 hours respond to and advise on assessment & documentation which should be submitted for review.
- Claim Discharge - Upon reviewing the documents and assessment, a discharge voucher will be issued to be signed & returned for settlement by cheque or EFT payment.
- Claim Settlement – Clarkson will pursue all claim payments from insurers to be processed faster and within the regulator`s timelines.
