Client service is of paramount importance to us and as we have grown to become a significant and major broker, we have been careful to maintain our professionalism and integrity on claims service and processing. We are committed to provide our clients with a range of services from troubleshooting when things do not run smoothly, to full hands-on management of a claim, including attendance at meetings to explain claims requirements to our clients, discussing with Loss adjustors and other service providers appointed for the claim processing and negotiating with the Insurance Companies, thereby making the claims process more efficient. Motor Accident Claims Procedures In the unfortunate event that you are involved in an accident, there are several things you should do to make the insurance claims process as smooth as possible and help get you back on the road faster.
  • Report the incident immediately to your broker or insurance company
  • Make sure you obtain all documents that confirm/support your claim and forward these to your broker or insurance company without delay.
  • For all road accidents or theft cases, make sure there is police involvement
  • You may want to take photos of the scene and damaged motor vehicle, road marks and any other features of the accident scene.